Kind words, kept on file

“I arrived expecting a lecture about fixed versus variable. I received tea, a clear explanation, and a link to finish the application that evening. My father, who used this firm in 1996, is confused but impressed.”

“Mr Kelly said no to the first structure and yes to the second. Both conversations took less time than my previous broker’s ‘I’ll get back to you.’ I have framed neither letter, but I considered it.”

“They still sent a letter. They also sent a link. I did not have to print anything. Five stars, if one is allowed to say so.”

“Self-employed, two companies, and a dog who ate the BAS. Brenton reconstructed the story from the fact find and did not make me feel like a criminal. Margaret posted a copy of the approval. The dog was not mentioned.”